Shipping Policy
Effective Date: 01 Aug 2026
Order Processing
Orders placed through Vistara Spa Canada are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during holidays, promotional periods, sales events, or periods of higher order volume.
Orders are processed during regular business days. Orders placed on weekends or holidays may begin processing on the next business day.
Shipping Timeframes
Estimated delivery timeframes are:
- Domestic Shipping: 5–10 business days
- International Shipping: 7–21 business days
Delivery estimates may vary depending on the destination, shipping carrier, weather conditions, customs processing, and other circumstances outside our control.
Delivery dates are estimates and are not guaranteed.
Shipping Charges
Shipping costs are calculated during checkout based on applicable factors such as:
- Product size and weight
- Delivery destination
- Selected shipping method
- Number of items in the order
Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, tracking information may be sent to the email address provided during checkout.
Customers can use the tracking information provided by the applicable shipping carrier to monitor the progress of their shipment.
Please allow some time for tracking information to become active after the shipping confirmation is sent.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address before completing your purchase.
Vistara Spa Canada is not responsible for delays, returned packages, or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
Delivery Delays
We work with shipping providers to help ensure orders are delivered within the estimated timeframe. However, delivery times may be affected by circumstances outside our control.
Delays may occur due to:
- Carrier-related issues
- Severe weather conditions
- Customs processing
- Incorrect or incomplete delivery information
- High shipping volumes
- Seasonal demand
- Other unforeseen circumstances
We cannot guarantee delivery by a specific date.
International Orders
International customers may be responsible for additional charges imposed by local authorities, including:
- Customs duties
- Import taxes
- Local fees or charges
These charges, when applicable, are determined by the destination country’s authorities and may not be included in the product or shipping price shown at checkout.
Customers are responsible for complying with applicable import requirements in their destination country.
Lost, Damaged, or Undelivered Packages
If your order appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us with your order details and tracking information.
We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate next steps.
For packages damaged during delivery, customers should contact us promptly and, where possible, provide relevant details or photographs of the package and products received.
Secure Checkout & Order Verification
For customer protection, certain orders may require additional verification before shipment.
Vistara Spa Canada may review orders that are flagged by payment or security systems and may delay, hold, or cancel an order when necessary for fraud-prevention or security purposes.h-risk transactions identified through payment security systems.
Contact Information
For shipping-related questions:
Email: info@vistaraspacanada.online
