Shipping Policy
Effective Date: 20 May 2026
At Vistara Spa Canada, we are committed to delivering your skincare and wellness products safely, securely, and on time. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment is successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive shipping confirmation and tracking information, where available.
2. Shipping Time
Estimated delivery times may vary depending on your location and the shipping method selected at checkout.
- Standard Shipping: Approximately 3–7 business days
- Express Shipping: Approximately 1–3 business days, where available
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances beyond our control.
3. Shipping Charges
Shipping fees are calculated and displayed at checkout based on the delivery address, order size, shipping method, and applicable carrier charges.
Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated at checkout.
4. Order Tracking
When tracking is available, you will receive a tracking number by email after your order has been dispatched. You can use the tracking information provided by the carrier to monitor your shipment.
Please allow some time for tracking information to become active after dispatch.
5. Delivery Issues
Please ensure that your shipping address and contact information are accurate before completing your purchase.
Vistara Spa Canada is not responsible for delays or delivery issues resulting from:
- Incorrect or incomplete shipping addresses
- Customer unavailability at the time of delivery
- Carrier delays
- Severe weather or natural events
- Customs delays
- Public holidays
- Events beyond our reasonable control
If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible so we can assist you.
6. Damaged Packages
If your order arrives damaged, please contact us promptly and provide photographs of the damaged package and products. We will review the issue and determine the appropriate resolution in accordance with our Refund and Returns Policy.
7. International Shipping
If international shipping is available for your location, delivery times may vary due to customs processing and local regulations.
Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.
8. Shipping Restrictions
Certain skincare and wellness products may be subject to shipping restrictions depending on the destination and applicable laws. We reserve the right to cancel or modify an order when delivery to a particular location is not possible.
9. Contact Us
If you have questions about your order or shipping, please contact Vistara Spa Canada through the contact information provided on our website.
By placing an order with Vistara Spa Canada, you acknowledge and agree to the terms outlined in this Shipping Policy.
Vistara Spa Canada
Skincare & Wellness Products
