Privacy Policy
Effective Date: 01 Aug 2026
Introduction
Welcome to Vistara Spa Canada. We value your privacy and are committed to protecting your personal information while providing a safe and convenient online shopping experience.
This Privacy Policy explains how Vistara Spa Canada collects, uses, stores, and protects information when you visit our website, create an account, place an order, or contact our customer support team.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Personal Information
When you place an order, create an account, subscribe to updates, or contact us, we may collect information such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase details
- Payment confirmation information
- Customer service communications
We collect only the information reasonably necessary to process orders, provide customer support, and operate our online store.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device information
- Website activity and shopping behavior
- Cookies and analytics data
- Session and referral information
How We Use Your Information
We may use customer information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve website functionality and customer experience
- Prevent fraud and unauthorized transactions
- Comply with applicable legal and accounting requirements
- Send promotional communications when you have subscribed to receive them
We do not use customer information for purposes unrelated to operating our store and providing our services unless otherwise permitted or required by law.
Payment Security
Payments on Vistara Spa Canada are processed securely through trusted third-party payment service providers.
We do not intentionally store complete payment card numbers, CVV codes, or other sensitive payment credentials on our own website servers. Payment information is handled by the applicable payment provider according to its security and privacy practices.
For additional protection, payment transactions may be subject to security checks, authorization procedures, and fraud-prevention measures.
Fraud Prevention & Order Verification
To maintain a secure shopping environment, Vistara Spa Canada may review or verify certain orders for fraud-prevention and security purposes.
We may:
- Hold or cancel transactions that appear suspicious
- Request additional information or verification for certain orders
- Refuse transactions flagged by payment or security systems
These measures help protect both our customers and our business from unauthorized or potentially fraudulent activity.
Sharing of Information
We do not sell or rent customer personal information.
We may share limited information with trusted service providers when necessary to operate our business, including providers supporting:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting and analytics
- Fraud prevention and security
- Customer communications
Service providers are expected to handle customer information appropriately and maintain reasonable security and confidentiality measures.
Cookies & Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember customer preferences
- Understand website traffic and usage
- Improve the shopping experience
- Support website security and fraud-prevention activities
You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Data Retention
We retain customer information only for as long as reasonably necessary for purposes such as:
- Order fulfillment
- Customer service
- Tax and accounting requirements
- Fraud prevention
- Legal and regulatory compliance
- Business recordkeeping
When information is no longer required, it may be deleted or securely disposed of in accordance with applicable requirements.
Customer Rights
Depending on applicable privacy laws, customers may have the right to:
- Request access to personal information we hold about them
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how their data is used
- Unsubscribe from promotional communications
To make a privacy-related request, please contact us using the information provided below.
Third-Party Services
Our website may contain links to or use services provided by third parties. These services may include payment processors, shipping providers, analytics services, and other tools that support our online store.
Vistara Spa Canada is not responsible for the privacy practices of independent third-party websites or services. We recommend reviewing the privacy policies of those providers when interacting with their services.
Data Security
We use reasonable administrative, technical, and organizational measures to help protect customer information against unauthorized access, alteration, disclosure, or misuse.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Policy Updates
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or applicable requirements.
Any updated version will be posted on this page with a revised effective date. We encourage customers to review this page periodically for the latest information.
Contact Information
For privacy-related questions:
Email: info@vistaraspacanada.online
