Terms & Conditions

Effective Date: 01 Aug 2026

Introduction

Welcome to Vistara Spa Canada. These Terms & Conditions govern your access to and use of our website and your purchase of skincare, bath, personal-care, and wellness products through our online store.

By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

Website Use

By using this website, you confirm that:

You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
The information you provide to us is accurate and complete.
You will use the website only for lawful purposes.
You will not attempt to interfere with the security, functionality, or operation of our website.
You will not use our website for fraudulent, abusive, or unauthorized activities.

We reserve the right to restrict or terminate access to the website if these Terms & Conditions are violated.

Products & Availability

Vistara Spa Canada offers skincare, bath, body-care, personal-care, and related wellness products intended for everyday self-care routines.

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, and other information displayed on our website are accurate. However, product colours, packaging, labels, and appearance may vary slightly from the images shown on the website.

We reserve the right to:

Modify or update product information without prior notice.
Change product prices when necessary.
Discontinue products at any time.
Limit quantities available for purchase.
Correct product or pricing errors.
Refuse or cancel orders where necessary.

Product availability is subject to change without notice.

Orders & Payments

All orders placed through our website are subject to acceptance and verification.

When you place an order, you agree to provide accurate billing, shipping, and contact information. We may contact you if additional information is required to process or verify your order.

We reserve the right to refuse, limit, or cancel an order if we reasonably believe that it involves:

Unauthorized or fraudulent activity.
Incorrect pricing or product information.
Duplicate or unusually large orders.
Payment verification issues.
Other activity that may present a security or transaction risk.

Payments are processed securely through our supported payment processing provider. Vistara Spa Canada does not store your complete payment card details on our website.

Your payment information is handled through secure payment-processing systems and may be subject to the applicable terms and privacy practices of the payment provider.

Pricing & Currency

All product prices displayed on our website are shown in the applicable currency at checkout.

We make reasonable efforts to maintain accurate pricing information. However, occasional errors may occur.

If an incorrect price is displayed due to a typographical, technical, or other error, we reserve the right to correct the error and, where appropriate, cancel an affected order. If an order is cancelled because of an incorrect price, any payment collected for that order will be refunded according to our Refunds & Returns Policy.

Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times may vary depending on the shipping method, destination, order volume, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or delivery issues caused by incorrect or incomplete information supplied during checkout.

Please review our Shipping Policy for additional information about shipping methods, processing times, delivery estimates, and applicable charges.

Refunds & Returns

Our Refunds & Returns Policy explains the conditions under which eligible products may be returned or refunded and provides instructions for submitting a request.

Customers should review the applicable policy before making a purchase. Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons where permitted by applicable law.

Where a refund is approved, the refund will generally be issued to the original payment method, subject to the applicable payment processor’s processing times.

Skincare & Bath Product Disclaimer

Our products are intended for personal-care, skincare, bathing, and wellness purposes as described on the applicable product page.

Customers should carefully review product descriptions, ingredients, usage instructions, warnings, and other information before using a product.

If you have known allergies or sensitivities, review the ingredients carefully before purchasing or using a product. Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Intellectual Property

All content available on this website, including:

Logos and branding
Product images
Photographs
Graphics
Text and written content
Website design
Product descriptions
Other website materials

is owned by or used by Vistara Spa Canada and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, or use our website content for commercial purposes without prior written permission.

User Accounts

If you create an account with Vistara Spa Canada, you are responsible for maintaining the confidentiality of your account information and password.

You agree to:

Provide accurate account information.
Keep your login credentials confidential.
Notify us if you believe your account has been accessed without authorization.
Accept responsibility for activity conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or are associated with fraudulent or unauthorized activity.

Fraudulent & Prohibited Activity

We take transaction security seriously and may monitor orders and account activity for fraud prevention and security purposes.

We reserve the right to refuse, cancel, or investigate transactions involving:

Fraudulent payment information.
Unauthorized use of another person’s payment method.
Chargeback abuse.
False or misleading information.
Attempts to circumvent purchasing limits.
Other unlawful or suspicious activity.

Where appropriate, we may cooperate with payment processors, financial institutions, carriers, or relevant authorities to address suspected fraud or unlawful activity.

Limitation of Liability

To the extent permitted by applicable law, Vistara Spa Canada will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including:

Shipping or carrier delays.
Temporary website interruptions.
Technical or internet-related issues.
Unauthorized access caused by circumstances outside our reasonable control.
Incorrect information provided by customers.
Improper use of products.
Events such as severe weather, natural disasters, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, security, website functionality, or other business operations.

Third-party services may operate under their own terms and privacy policies. Vistara Spa Canada is not responsible for the policies or practices of third-party websites or services that are outside our control.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, protect, and manage personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the applicable laws of Canada and the applicable laws of the province or territory in which Vistara Spa Canada operates, without limiting any mandatory consumer protections that may apply to you.

Any dispute will be handled in accordance with applicable Canadian laws and regulations.

Policy Changes

We may update or modify these Terms & Conditions from time to time to reflect changes to our business, products, website, policies, or applicable legal requirements.

The updated version will be posted on this page with a revised Effective Date.

Your continued use of the website after updated Terms & Conditions are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.onditions.

Contact Information

For Terms and Conditions-related questions:

Email: info@vistaraspacanada.online