Refund & Returns Policy

Effective Date: 20 May 2026

At Vistara Spa Canada, we want you to be satisfied with your purchase of skincare and wellness products. This Refund & Returns Policy explains when products may be returned and when refunds may be issued.

1. Return Eligibility

We generally accept returns for eligible products within 30 days of delivery, provided that:

  • The product is unused and unopened.
  • The original packaging and seals are intact.
  • The product is in its original condition.
  • Proof of purchase or order details can be provided.

For hygiene and safety reasons, opened or used skincare and personal wellness products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used skincare products.
  • Products with broken safety seals.
  • Personalized or customized products.
  • Gift cards, where applicable.
  • Clearance or final-sale items, where specifically stated.
  • Products that cannot be resold for health or hygiene reasons.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs of the product, packaging, shipping label, and any visible damage to help us investigate the issue.

After review, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. How to Request a Return

To request a return, contact Vistara Spa Canada with:

  • Your order number.
  • The name of the product.
  • The reason for the return.
  • Photos, if the product is damaged, defective, or incorrect.

Please do not send products back without receiving return instructions from us first.

5. Return Shipping

For standard returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect product, Vistara Spa Canada may cover reasonable return shipping costs where applicable.

6. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

7. Payment Providers

Payments may be processed through third-party payment providers such as Stripe or Square.

Refunds are generally processed through the same payment provider and payment method used for the original transaction. Processing times are subject to the applicable payment provider and financial institution.

8. Partial Refunds

In certain circumstances, only a partial refund may be available, including where:

  • The returned product is missing original packaging.
  • The product shows signs of use or damage caused after delivery.
  • The product is returned outside the applicable return period.
  • Only part of an order is eligible for a refund.

9. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider.

If you have completed these checks and still have not received the refund, please contact Vistara Spa Canada for assistance.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Exchanges

Where available, eligible products may be exchanged for another product of equal or similar value.

Availability of exchanges is subject to product inventory and applicable return requirements.

12. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact Vistara Spa Canada using the contact information provided on our website.

By purchasing from Vistara SpaCanada, you acknowledge and agree to this Refund & Returns Policy.

Vistara Spa Canada
Skincare & Wellness Products

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