Refund & Returns Policy
Effective Date: 01 Aug 2026
At Vistara Spa Canada, customer satisfaction is important to us. We want you to feel confident when purchasing our skincare, bath, body-care, and personal-care products.
If you are not completely satisfied with your purchase, you may be eligible for a return or refund subject to the conditions outlined below.
Return Eligibility
Products may be eligible for a return if:
- The item arrives damaged or defective.
- You received an incorrect item.
- The product is significantly different from its description.
- The return request meets the applicable time and condition requirements.
Return requests must be submitted within 7 days of delivery.
For hygiene and product-safety reasons, skincare, bath, and personal-care products that have been opened or used may generally not be eligible for return.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items are generally non-returnable:
- Opened or used skincare products
- Opened or used bath and body-care products
- Products that have been altered, damaged, or misused after delivery
- Clearance or final-sale items
- Personalized or customized products
- Gift cards
- Items without their original packaging where the packaging is required for resale
If an item arrives damaged or defective, please contact us before disposing of the product or packaging so that we can review the issue.
Return Conditions
To be eligible for a return:
- The product must be unused and in its original condition, except where the product arrived defective or damaged.
- Original packaging, seals, accessories, and included materials should be retained where applicable.
- Proof of purchase or order confirmation may be required.
- The return request must be submitted within the applicable return period.
Vistara Spa Canada reserves the right to reject returns that do not meet these conditions, subject to applicable consumer protection laws.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Photos of the product and packaging, where applicable
We will review the information and, where appropriate, provide a replacement, refund, or other suitable resolution.
Return Process
To request a return, contact us at info@vistaraspacanada.online with your order number and the reason for your return.
If your return is approved, we will provide instructions regarding where and how to return the product.
Customers should not send products back without receiving return instructions from us first.
Refund Process
Once an approved return is received and inspected:
- Approved refunds will be issued to the original payment method used for the purchase.
- Refund processing times may vary depending on your bank or payment provider.
- Any applicable refund amount will be confirmed after the returned product has been reviewed.
- Original shipping charges are generally non-refundable unless the return is due to an error, damaged product, defective product, or other circumstance for which Vistara Spa Canada is responsible.
Once we issue a refund, the time required for the funds to appear in your account depends on your payment provider or financial institution.
Exchanges
We may offer exchanges for products that arrive damaged, defective, or incorrect, subject to availability.
For hygiene and safety reasons, we generally do not accept exchanges of opened or used skincare, bath, or personal-care products unless required by applicable law.
If a replacement product is unavailable, we may provide an appropriate refund or alternative resolution.
Order Cancellation
Orders may be cancelled before they enter processing or fulfillment.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, you may need to receive the order and follow the applicable return process.
If you need to cancel an order, please contact us as soon as possible at info@vistaraspacanada.online.
Shipping Costs for Returns
Unless the return is required because we sent an incorrect item or the product arrived damaged or defective, return shipping costs may be the responsibility of the customer.
We will provide applicable return-shipping instructions when your return request is reviewed.
Chargebacks & Payment Disputes
If you have an issue with your order, product, refund, or payment, we encourage you to contact our customer support team first so that we can work toward a resolution.
Submitting a chargeback for a transaction that has already been resolved may delay the resolution process.
Fraudulent transactions, fraudulent chargebacks, or abuse of payment-dispute processes may result in account restrictions or refusal of future orders, subject to applicable law.
Secure Payments
Payments on Vistara Spa Canada are processed through secure payment-processing systems.
We do not store complete payment card information on our website. Payment information is handled through our payment-processing provider in accordance with applicable security and privacy requirements.
Consumer Rights
This Refund & Returns Policy does not limit or exclude any rights or remedies that you may have under applicable Canadian consumer-protection laws.
Where applicable law provides additional rights regarding defective, unsuitable, or misrepresented products, those rights will continue to apply.
Contact Information
For Refund and Returns-related questions:
Email: info@vistaraspacanada.online
